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I have had numerous ongoing problems with Select Rugs. First, I was sent a wrong rug and a damaged rug. Long story, but Select Rugs Customer Service seemed far more interested in my returning the rugs to the manufacturer than in actually sending me my replacement rugs!...
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#254868
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Received the rugs promptly. No one would answer or return calls or emails. Had to wait 10 days to get an RA before I could return the rugs. I did pay extra to get a 'delivery confirmation receipt' thru the USPS when returning the rugs. I think that helped me finally...
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Anonymous
klmorrell

I ordered a couple of rugs with Select Rugs, one was on backorder and the other one arrived very quickly. When I recieved the other rug it was the wrong color, I called selec...

Anonymous
SelectRugs.com Customer Care

Dear Customer, Please accept our apologies for any inconvenience experienced in your SelectRugs.com purchase. When a return is necessary, we strive to ensure that the pro...

#252021
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I returned 2 sets of 3 rugs to this company in the same package. They arrived at the place I had been asked to send them and I was only reimbursed for one set. They lost the second set of rugs and will not reimburse me the over $250.00 charge. Their customer service...
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Selectshops.com
Selectshops.com

Dear Pam, We apologize for any frustrations. Our records indicate return of only 1 of your 2 orders. We are confident that we can assist in locating your return shipment. ...

#237161
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Placed a order 30 days later and three unreturned phone calls was told it was back ordered. Why did I have to call to check the status of my order, not one time but three times. In the company policy they promised that the rugs would be delievered in 7-10 days, and if...
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Anonymous
Anonymous

I have had numerous ongoing problems with Select Rugs. First, I was sent a wrong rug and a damaged rug. Long story, but Select Rugs Customer Service seemed far more interested...

Anonymous
Your experience matters

Dear Anonymous, We apologize for any inconvenience. Our records indicate email notification of the back order, and an immediate refund upon request of cancellation. At t...

#234427
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SELECT RUGS - SELECTRUGS.com HORRIBLE customer service & VERY late shipping. Returning items was next to impossible. Also - Pictures of rugs & colors of Rugs are not accurately depicted on website. The toll free # given on the website never connects you to a real...
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Anonymous
SVS

I also have had a bad experience with Select Rugs. I ordered a rug and the colors were very different from the pictures on the computer. I called, talked to a very helpful c...

Anonymous
jb

BEWARE OF SELECTRUGS.COM. The company did not live up to their offer. I placed an order, never delivered, never notified. When I called to ask about it, their response was...

#196680
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