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I was sent the incorrect rug called this company sent pics the admitted they sent the wrong rug and I have been given such a run around by them it took days for them to answer. I asked for a discount on the rug they sent I was offered 25% which was too low for the...
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1.7
#1132338
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To spare others from having my experience, here is the letter I'm sending to customer service: Selectrugs.com 890 W Elliot Rd Suite 102 Gilbert, AZ 85233 ref: 2186935 Dear Customer Service: In reference to my resent order I just wanted to let those in charge know how...
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#1105044
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Bought 2 rugs in July and August of 2015. Had about 6 months starting seeing white places all along the edges. Called Select Rug was told to send pictures which I did. This was all before the year of my order was up. Was told I must have used a beater brush. Sent email...
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#889519
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I ordered 5 rugs from their website Heritage 528B collection on April 29th. On May 2nd they emailed a reply to my inquiry as to any back-orders. None. Well today just one of the five rugs shows up and it is a different style and color from their photos on...
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#406405
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I had ordered a rug from Selectrugs.com. My american express card statement shows that I was charged the same day. When I didn't receive any communication from them, nor a rug after 2 weeks, I called. I was told I would be emailed with a status. Never got that. Once...
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#394142
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SELECT RUGS SENT ME 2 BEIGE RUGS - I ORDERED 2 BLUE RUGS - WHEN CALLING THEM THE WAIT TIME WAS TOO LONG FOR ME TO HOLD - FINALLY WAS ABLE TO HOLD ON SATURDAY MORNING - TO NO AVAIL - I AM STUCK WITH 2 BEIGE RUGS - DO NOT ORDER FROM THEM BEFORE YOU TRY TO CALL THEM NOT...
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#389394
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Ordered my rug and free pad on Dec. 26th,2012. Promise from select rugs.com is to deliver in 5-10 business days. No one ever contacted me thru the 10 day window...by the way they "immediately" charged my credit card. So I began "trying" to contact them via phone, on...
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Anonymous
Babsfrat

This company is the worst! Placed my order on December 30, 2012. They sent email that it's on backorder I should receive it within 15-30 days. Today is February 7, 2013 and th...

Lincoln University, Pennsylvania
#380744
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A Total Rip off!! They don't send the products ordered, and the customer service is terrible. I've tried to settle an issue over an order that did not arrive and they refuse to send the item that was paid for. I have a tracking number but that doesn't do...
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Anonymous
Tom

You should not be remorseful for their lack of performance or inconsiderate performance. It's not that hard to pick up the phone or email...they have all this info, so it's th...

beckerdallas
beckerdallas

Actually, I was just getting ready to post a follow up. A customer service rep contacted me by email recently and sent me the missing item to make the order complete. I have n...

#337318
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I bought a rug from this website around a month ago. I never received and email with a tracking number or telling me that it was backordered. Every time I go their website it just says warehouse processing. I've called several times and it sent me to the voicemail. One...
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Anonymous
Sean Ardry

Neknemor-- We sincerely apologize for any frustrations. Please contact me directly, and I will certainly help to resolve any issue(s). I can provide any information regar...

#281804
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Select Rugs attempted to deliver an area rug (cost $1,000.00+) to me that was obviously damaged. I declined the rug. I immediately called Select Rugs to report the condition of the rug. Select Rugs told me this was unacceptable and would let me know by email when/or if...
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Anonymous
SelectRugs/Sean B. Ardry

Dear Donna, Please accept our apologies for the damaged item and poor service. There is certainly no excuse for this. A replacement order is currently en route, and we wil...

#268322
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