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Bought 2 rugs in July and August of 2015. Had about 6 months starting seeing white places all along the edges. Called Select Rug was told to send pictures which I did. This was all before the year of my order was up. Was told I must have used a beater brush. Sent email...
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#889519
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I ordered 5 rugs from their website Heritage 528B collection on April 29th. On May 2nd they emailed a reply to my inquiry as to any back-orders. None. Well today just one of the five rugs shows up and it is a different style and color from their photos on...
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#406405
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I had ordered a rug from Selectrugs.com. My american express card statement shows that I was charged the same day. When I didn't receive any communication from them, nor a rug after 2 weeks, I called. I was told I would be emailed with a status. Never got that. Once...
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#394142
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SELECT RUGS SENT ME 2 BEIGE RUGS - I ORDERED 2 BLUE RUGS - WHEN CALLING THEM THE WAIT TIME WAS TOO LONG FOR ME TO HOLD - FINALLY WAS ABLE TO HOLD ON SATURDAY MORNING - TO NO AVAIL - I AM STUCK WITH 2 BEIGE RUGS - DO NOT ORDER FROM THEM BEFORE YOU TRY TO CALL THEM NOT...
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#389394
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Ordered my rug and free pad on Dec. 26th,2012. Promise from select rugs.com is to deliver in 5-10 business days. No one ever contacted me thru the 10 day window...by the way they "immediately" charged my credit card. So I began "trying" to contact them via phone, on...
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Anonymous
Babsfrat

This company is the worst! Placed my order on December 30, 2012. They sent email that it's on backorder I should receive it within 15-30 days. Today is February 7, 2013 and th...

Lincoln University, Pennsylvania
#380744
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A Total Rip off!! They don't send the products ordered, and the customer service is terrible. I've tried to settle an issue over an order that did not arrive and they refuse to send the item that was paid for. I have a tracking number but that doesn't do...
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Anonymous
Tom

You should not be remorseful for their lack of performance or inconsiderate performance. It's not that hard to pick up the phone or email...they have all this info, so it's th...

beckerdallas
beckerdallas

Actually, I was just getting ready to post a follow up. A customer service rep contacted me by email recently and sent me the missing item to make the order complete. I have n...

#337318
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I bought a rug from this website around a month ago. I never received and email with a tracking number or telling me that it was backordered. Every time I go their website it just says warehouse processing. I've called several times and it sent me to the voicemail. One...
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Anonymous
Sean Ardry

Neknemor-- We sincerely apologize for any frustrations. Please contact me directly, and I will certainly help to resolve any issue(s). I can provide any information regar...

#281804
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Select Rugs attempted to deliver an area rug (cost $1,000.00+) to me that was obviously damaged. I declined the rug. I immediately called Select Rugs to report the condition of the rug. Select Rugs told me this was unacceptable and would let me know by email when/or if...
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Anonymous
SelectRugs/Sean B. Ardry

Dear Donna, Please accept our apologies for the damaged item and poor service. There is certainly no excuse for this. A replacement order is currently en route, and we wil...

#268322
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I have had numerous ongoing problems with Select Rugs. First, I was sent a wrong rug and a damaged rug. Long story, but Select Rugs Customer Service seemed far more interested in my returning the rugs to the manufacturer than in actually sending me my replacement rugs!...
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#254868
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Received the rugs promptly. No one would answer or return calls or emails. Had to wait 10 days to get an RA before I could return the rugs. I did pay extra to get a 'delivery confirmation receipt' thru the USPS when returning the rugs. I think that helped me finally...
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Anonymous
klmorrell

I ordered a couple of rugs with Select Rugs, one was on backorder and the other one arrived very quickly. When I recieved the other rug it was the wrong color, I called selec...

Anonymous
SelectRugs.com Customer Care

Dear Customer, Please accept our apologies for any inconvenience experienced in your SelectRugs.com purchase. When a return is necessary, we strive to ensure that the pro...

#252021
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